🗒️ Refunds and Returns Policy
1. Overview
At Lonchera, we strive for customer satisfaction with all our physical products. If you are not fully satisfied with your purchase, we are here to help. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds.
2. Eligibility for Returns
To be eligible for a return, the item must:
- Be unused and in the same condition that you received it.
- Be in the original packaging.
- Have a receipt or proof of purchase.
3. Timeframes for Returns
You have 30 calendar days to return an item from the date you received it. After this period, unfortunately, we cannot offer a refund or exchange.
4. Non-returnable Items
The following items cannot be returned:
- Products marked as “Final Sale.”
- Any personalized or custom-made products.
- Gift cards.
5. Return Process
To initiate a return:
- Email us at [email protected] with your order number and reason for the return.
- We will provide you with return instructions and the shipping address.
- Please ensure the product is securely packaged to avoid any damage during transit.
6. Return Shipping Costs
- Customers are responsible for paying the shipping costs for returning an item unless the return is due to an error on our part (e.g., wrong or defective item).
- Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
7. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
8. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at [email protected].
9. Contact Us
If you have any questions regarding this policy, please contact us at:
- Email: [email protected]
- Address: Florencia 141, Nuevo Las Puentes, Apodaca, N.L., Mexico.